Detection and Recordings

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Can Kuna Store Images or Videos Locally?

Right now, the only way to access Kuna is through our servers, and the video feed is proprietary to our app. We do not currently support viewing other IP cameras from the Kuna app or diverting the video feed to other IP software. We believe that secure cloud recording is the best way to ensure that Kuna works anywhere, anytime. We are committed to making a product that everyone can use, with easy installation and... read more

How Do the Recordings Work?

When someone is at your door, your Smart Security Light starts recording up to 2 minutes of footage (as long as there is motion) that is stored on our secure cloud. You can access this footage from the Events tab of the Kuna App, and you can save, share or download any or your recordings. Your ability to download and save recordings may have some limits, depending on whether or not you have a Premium... read more

What Does “2-Hour Look Back” Mean?

Without a Premium Plan, your Kuna Powered Devices will store recorded motion events for up to 2 hours. In other words, when your device records a motion event, you will be able to view it for up to 2 hours. There is no limit to the amount of recordings a device can generate in a 2-hour timeframe. read more

What Is Kuna’s Range of Detection?

This depends on the exact location and environment where your smart security light is installed. All Kuna Powered Devices are designed to detect anyone coming within 3 meters (10 feet) of your camera, which is ideal for most entry points. read more

How Can I View My Events?

To view the events that your Smart Security Light or Toucan camera has captured, open the Kuna mobile app and select Events tab from the bottom toolbar. Selecting the Events tab will take you to a list of all of the recordings that your device has captured. If you have a premium plan associated with your account, you will be able to see recordings for up to 30 days. If you do not have a... read more

How Do I Download a Recording?

To download a recording, open the Kuna mobile app and head to the Events tab. From there, simply select the recording to load it. Once the chosen recording has loaded, you can tap the download button and the recording will be saved to your phone. From the Events tab, if you swipe left on any recording, you will also expose the option to download that recording directly. Once downloaded, you can find the recording in... read more

How Long Will My Recordings Be Available?

All Kuna Powered Devices come standard with a 2-hour download and “look back” window. With Kuna’s Premium Plans, you can “go back in time” to access every event that your Smart Security Light generated for up to 30 days (see plans and pricing). read more

How Does Kuna Store My Recordings?

Kuna safely stores every captured event in our secure cloud, allowing for uninterrupted video in the case of network connection issues. Our optional Premium Plans provide a simple and secure way to automatically store captured events for up to 30 days. read more

Why Only 2 Hours for Free?

Kuna’s mission is to help empower you to stop break-ins before they happen. Our devices are designed to detect activity and alert you when people are approaching, so you can safely take action using your Kuna’s light, live feed, two-way intercom, prerecorded deterrent messages, and 100 decibel siren. On top of these robust live interaction features, we automatically record and securely store every event detected for you, free of charge, for 2 hours. Our complimentary... read more

Recovering Deleted or Missing Recordings

If you’re missing a recording, we may be able to help you retrieve it. However, we cannot retrieve deleted recordings or live feed footage. I deleted a recording from the Kuna App. Can you help me get it back? Sorry, no. Once you delete a recording, it’s gone. It will disappear from your Kuna App and the Kuna servers. Please DO NOT delete recordings unless you are absolutely sure you don’t need them anymore! My... read more